Shipping and Returns Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2 days.


Shipments placed on National Holidays and Saturdays after 3pm will be shipped by the next business day. Products are subject to shipping delays due to the pandemic and possible weather conditions.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Estimated delivery time

Shipment cost

USPS First Class

1-3 business days

$5.17

USPS Parcel Select Ground

3-5 business days

$7.70

USPS Priority Package

1-3 business days

$7.70


*Shipping Prices will vary depending on weight and box sizes. Additional Intl. Shipping charges may apply when ordering outside of North America.



Shipment to P.O. boxes or APO/FPO addresses

If shipping to P.O. please specify in comments that the shipping address is a P.O. box

Shipment confirmation and order tracking

Shipment confirmation and tracking should arrive within 2 hours after the order is placed. National Holidays and Saturday after 3pm all placed orders will be shipped the next available business day.

Customs, duties, and taxes

The Grandline USA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Grandline USA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

International shipping availability will vary depending on the country of order placed. We can ship mostly anywhere!

Returns Policy

The Grandline USA is not responsible for any goods damaged or otherwise affected by the shipping, if you would like to file a return / refund claim please email the order information, images of the damaged product as received, and personal contact info to thegrandlineusa@gmail.com. Returns will normally be processed and a confirmation emailed within 1-2 business days.